Junior It Technician

BIOVAC is one of the leading sterile vaccine manufacturers rooted in Africa, with our core purpose being
to "protect life". We are looking to hire a dynamic, passionate, confident, proactive and meticulous
Junior IT Technician to join a goal-oriented team.
QUALIFICATIONS NEEDED:
• ITIL Certified.
• CompTia A+ Certified.
NECESSARY EXPERIENCE & INDUSTRY KNOWLEDGE:
• At least 3 years’ experience in functional area(s).
• Experience in ITIL Service Delivery practices.
• Business and operational planning.
• Program and project management.
• Helpdesk Experience.
• Windows Deployment.
KEY DUTIES & RESPONSIBILITIES OF THE ROLE:
• Helpdesk management and support.
• Understand, troubleshoot, and remediate issues with desktop infrastructure and applications (Outlook,
Office, Adobe, network printing, VPN, etc.).
• Serve as first point of contact for endpoint incident troubleshooting.
• Thoroughly and accurately understand issues and analyze the problem in a systematic fashion.
• Have a strong background in Microsoft O365 and Windows workstations.
• Diagnose and resolve Incidents.
• System checks and maintenance.
• Take ownership of problems and work with suppliers and manufacturers.
• Ability to diagnose and troubleshoot complex problems and work to a resolution.
• Troubleshoot and resolve hardware, connection, printer and software issues reported to the Service Desk.
• Update network applications as required.
• Escalate requests to the appropriate party, as needed.
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• Assist in designing and documenting end user solutions.
• Configure and deploy Windows Laptops.
• Assist in managing and delivering IT related projects.
• Replace or repair defective parts and equipment.
• Conduct technology training for new users.
• Provide support to the IT Infrastructure team.
• - Researching and troubleshooting problems to identify solutions.
• Providing support for new technology implementations by testing software and installing updates.
• Working collaboratively with technical engineers to identify and resolve complex issues.
• Conduct briefings and demonstrations for users to enhance system productivity.
• Assist in the development of training coursework and materials.
• Maintain and expand knowledge base in area of expertise.
• Increase efficiencies, technical ability and interpersonal skills.
• Perform routine server monitoring and performance benchmarking.
• Complete special projects as requested.

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