Concierge Specialist

The Rhino Africa story began way back in 2004 and has since grown beyond our wildest dreams. Repeatedly voted Africa’s Leading Safari Company, Rhino Africa is a world leader in curating bespoke once-in-a-lifetime luxury African itineraries. We firmly believe in the transformational nature of our tourism industry and the value it has in providing sustainable solutions in both protecting our wild animals and uplifting vulnerable communities in Africa.



As a German Concierge Specialist your responsibilities will include, but will not be limited to:




Responsibilities



Acting as the first point of contact for international clientele interested in booking tailor-made holidays and safaris on the continent
Book hotel/lodge and logistic reservations, based consultant requirements
Responsible for travel request distribution to agents
Supporting Sales consultants with all administrative duties
Conclude on all aspects of the post confirmation of the booking
Enquiry warming (to be handed over to Senior Consultant)
Sales Quotes as first point of contact to support Senior Sales Consultant
Work directly with Sales Managers to resolve client travel issues
Customer service-related responsibilities from client and perform other office duties as assigned
Work with external suppliers on a regular basis via telephone and email communications to ensure all aspects of booking from supplier end is resolved
Work with our rates team to resolve rates-related tasks and communicate with consultants
Log all required tickets relating to rates and product
Timeous turnaround time (Sales Consultant request to be actioned within 24hrs)
Ensure Concierge dashboard is updated and reporting done with sales managers



Requirements


Our ideal Concierge Specialist will possess:

A National Senior Certificate/Matric
2 years of experience in a Concierge or Sales Administrative Assistant role in a Tour Operator Environment
Based in Cape Town
Great communication skills
Willingness and drive to learn
Excellent problem-solving skills
Ability to work in a fast-paced, deadline-driven environment
Excellent interpersonal and communication skills, with the ability to build relationships

Not essential but advantageous:

Degree/Diploma in Tourism





Benefits



At Rhino Africa, there’s a smorgasbord of added delights. With us, you would:



Join an award-winning team in an industry-leading company in African travel and help us shape the future of our industry;
Make an impact - for every 7 people we bring to Africa, we create one permanent job in the tourism industry;
Earn an attractive remuneration package including a competitive base salary, 4% pension fund and 20 days of paid vacation per year;
When on-site, carry out your craft in gorgeous offices in the heart of Cape Town - the world's most beautiful city;
Optional Health Insurance coverage with Essential Med;
Work under visionary leaders who encourage a family culture, open and direct communication and honest feedback;
Collaborate with a diverse and talented high-performance team;
Explore Africa - To share our glorious continent with the crash, we offer each of our Rhinos exclusive access to the Roaming Rhinos online travel portal. With the keys to the kingdom you'll unlock travel deals for yourself, your family and your friends. You'll get to take advantage of rebates on activities, transport and accommodation, including our own Camissa House and Silvan Safari Lodge!

NB: jobs that require an up-front payment are scams. Your discretion is advised.